Veterinary Client Service Representative/Veterinary Assistant

Grace Veterinary Clinic

Chatham, IL

Full-time: 35-40 hours/week, NO weekends or on-call | 7:15a-5:30p

Compensation: $16-19/hr--based on experience

Grace Veterinary Clinic is looking for a veterinary assistant/client service representative to join our AMAZING team!

Who we are

Grace Veterinary Clinic, a Thrive Pet Healthcare partner, is a small animal practice treating both cats and dogs. We are a 2-doctor practice and are very fast-paced. Our work environment is a positive one and we take pride in cultivating relationships with both our clients and their pets. Superior customer service as well as going above and beyond for our clients is key to our practice's success. We are in search of candidates who are interested in joining a team that is respectful, productive, and welcoming!

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Responsibilities include but are not limited to:

• Assist in all areas of the clinic when needed including clinic maintenance, animal care, restraining of cats and dogs, view and assisting medical staff, etc.
• Primary duties will consist of direct interaction with clients and their pets via phone calls, e-mails, text, and in person.
• Responsible for proper medical record documentation.
• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Able to lift up to 50lbs.

The ideal candidate:

• has strong communication skills
• possesses superior customer service skills
• works well on a team
• is compassionate and caring
• previous veterinary experience preferred

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits for full-time employees include:

• Compensation: $16-19/hr--based on experience
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period for enrollment
• Continuing education and development support through our library of free CE courses and paid time off to complete

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.